NKBB Technologies – Refund & Returns Policy
1. Introduction
At NKBB Technologies, we strive to deliver high-quality services and solutions. This Refund & Returns Policy defines the conditions under which refunds, cancellations, and returns are processed.
2. Applicability
This policy applies to:
- Software Development Projects
- IT Consulting Services
- AI-Based Applications
- E-commerce Platforms
- Subscription Services
- Digital Products
3. Refund Policy
3.1 Project-Based Services
Refunds are applicable only under the following conditions:
- The project has not yet started
- NKBB Technologies is unable to deliver the agreed services
- There is a significant deviation from agreed requirements
Refunds are not applicable if:
- Work has already been initiated or completed
- Delays are caused by the client (e.g., lack of input, approvals)
- Scope changes are requested after project commencement
3.2 Milestone-Based Projects
- Payments made for completed milestones are non-refundable
- Partial refunds may be considered for unfinished milestones
3.3 Subscription Services
- Subscriptions can be canceled anytime
- No refunds for partially used billing cycles
- Services remain active until the end of the subscription period
3.4 Digital Products & Software
- No refunds after download, access, or delivery
- Exceptions only for:
- Major technical defects
- Non-functional products (verified by our team)
3.5 Third-Party / E-commerce Platforms
- Return and refund policies depend on the respective seller/vendor
- NKBB Technologies is not responsible for third-party product returns
4. Cancellation Policy
- Full refund if canceled before project initiation
- Partial refund if canceled after work begins, based on progress
- Cancellation requests must be submitted via official communication (email)
5. Refund Request Process
To request a refund:
- Email your request with project/order details
- Include reason for refund
- Our team will review within 7–10 business days
- Approved refunds will be processed within 10–15 business days
6. Mode of Refund
- Refunds will be issued via the original payment method
- Alternative methods may be used upon mutual agreement
7. Non-Refundable Items
- Completed project milestones
- Custom-developed software
- Consultation fees already utilized
- Third-party service charges
- Licensing or infrastructure costs
8. Dispute Resolution
- All disputes will first be handled through mutual discussion
- If unresolved, disputes will be subject to the laws of India
9. Policy Updates
NKBB Technologies reserves the right to modify this policy at any time. Updates will be effective upon posting.
10. Contact Us
For refund or cancellation requests:
NKBB Technologies
Email: info@nkbbtechnologies.com
Phone: +91-9965557755